Refund policy
🔁 Refund & Return Policy
876NEO
We are committed to delivering high-quality, handcrafted wellness products made with care and purity. To ensure your satisfaction, please review our return and refund policy below.
1. Returns
a. Eligibility
Returns are accepted on unopened items within 14 days of purchase. To qualify:
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Items must be unused, in their original condition, and in the original packaging
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Proof of purchase is required
b. Opened Items
Due to hygiene and safety concerns:
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We do not accept returns on opened items
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Once the seal is broken, the product is no longer eligible for return
c. Customer Shipping Errors
If a package is returned to us due to an error made by the customer (e.g., incorrect address):
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We will contact you to arrange reshipment
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The customer will be responsible for the reshipping cost
2. Refunds
a. Processing
Once we receive and inspect your return:
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You will receive an email confirming receipt and whether your refund is approved
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Approved refunds will be processed to the original method of payment
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If the return was due to a customer address error, shipping charges will not be refunded
Note: Refunds apply only to the purchase price of the goods. Original shipping costs are non-refundable.
3. Exchanges
a. Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us within 7 days of receiving your order.
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Send an email to info@876neo.com with your order number and clear photos of the issue
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Once approved by our team, a replacement will be shipped to you at no additional cost
4. Contact Us
If you have any questions or concerns regarding our policy, don’t hesitate to reach out:
We’re here to help and ensure your shopping experience with 876NEO is exceptional.
Thank you for supporting our mission to deliver authentic, handcrafted wellness products. Your satisfaction is our priority.