Refund Policy

Here’s a professional Refund Policy page tailored for your brand Nazrae Essential Originals (NEO). You can copy this directly to your website, Shopify store, or any sales platform:

Refund Policy

At Nazrae Essential Originals Limited (NEO), we take pride in providing 100% natural, handcrafted products made with care and tradition in Jamaica. Your satisfaction is very important to us.

Returns & Refunds

Due to the nature of our products (natural oils, cosmetics, and wellness items), all sales are final. We do not accept returns or exchanges on opened or used products for health and hygiene reasons.

However, if you receive a product that is:

  • Damaged in transit,

  • Incorrect (wrong item shipped),

  • Or defective,

please contact us within 7 days of receiving your order.

How to Request a Refund or Replacement

Email us at info@876neo.com with:

  • Your full name and order number,

  • A clear photo of the product and packaging,

  • A brief description of the issue.

We will evaluate your request and notify you of the approval or rejection of your refund or replacement.

Shipping Costs

Shipping fees are non-refundable. If your refund is approved, it will be processed to your original payment method within 7–10 business days.

Nazrae Essential Originals Ltd.
Pure. Authentic. Handcrafted in Jamaica.